Refund Policy
At Anicore, your satisfaction means everything to us. We want you to love your new case — but we understand that sometimes things don't work out.
📦 Please take a moment to read through our refund policy. It covers returns, refunds, and exchanges so you know exactly what to expect.
30-Day Return Window
We accept returns within 30 days of delivery for most orders. After 30 days, we're unfortunately unable to offer refunds or exchanges.
To be eligible for a return:
- Items must be unused and in original condition
- Items must be in their original packaging (if applicable)
- A proof of purchase (order number) is required
Damaged or Defective Items
We take quality seriously. If your case arrives damaged, defective, or incorrect, please contact us within 30 days of delivery with:
- Your order number
- Clear photos of the issue
We'll review it and send you a replacement or issue a full refund — whichever you prefer.
Refund Process
Once we receive and inspect your return, we'll notify you within 3–5 business days about the approval or rejection of your refund.
If approved:
- Refunds will be issued to your original payment method
- Please allow 5–10 business days for the refund to appear in your account (processing times vary by bank/payment provider)
- Original shipping fees are non-refundable (but since we offer free shipping, there's nothing to deduct!)
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Custom/personalized items
- Final sale or clearance items
Exchanges
If you received a defective or incorrect item and would like an exchange, contact us at anicoresupport@gmail.com with your order number and photos. We'll arrange the exchange at no extra cost to you.
Shipping Costs for Returns
- If the return is due to our error (damaged, defective, incorrect item), we'll cover the return shipping costs.
- Original shipping is always free — no deductions will be made from your refund.
Late or Missing Refunds
If you haven't received your refund after 10 business days:
- Check your bank account again
- Contact your credit card company (they may take time to post)
- Contact your bank (processing times vary)
If you've done all of the above and still haven't received your refund, contact us at anicoresupport@gmail.com and we'll look into it.
Cancellations
Orders can be cancelled within 24 hours of placement. If you need to cancel, contact us as soon as possible. Once your order has entered the printing and quality check stage, we may not be able to cancel it.
Get in Touch
Have questions about returns or refunds? We're here to help!
Reach out anytime at: anicoresupport@gmail.com
We'll get back to you as soon as we can.